Job Description

Headquartered in Phoenix, Integrated Medical Services is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Primary Care is currently seeking a full-time Front Office Representative for our practice located in Phoenix, AZ! 

Primary job function will be answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verifications, and other office functions. This position will be heavy on phone support and customer service with patients.

Front office duties are but not limited to:

  • Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
  • Check patients in and out
  • Receive direct and relay telephone messages
  • Efficient patient scheduling
  • Maintain and keep an updated scanning/filing system
  • Have an understanding of insurance referral processes 
  • Provide word-processing and secretarial support
  • Ability to multi-task and execute delegated duties


  • At least 2 years experience required
  • Verification of insurance experience
  • Bilingual strongly preferred
  • MA preferred not required


  • High School Diploma or GED
  • CPR certified
  • Medical Assistant Diploma preferred not required

Great compensation and benefits package to include: medical, dental, vision, long-term and short-term disability, 401k and more!

*IMS is a tobacco-free work environment*

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

It is the policy of IMS to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

Joining Integrated Medical Services is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.  Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!  


IMS will be hosting a Career Fair on Thursday January 9, 2019 from 4PM - 6PM. We are currently seeking medical assistants, medical coders, medical billers, and various other support staff to fill positions out of our Paradise Valley, Avondale, and Phoenix locations. If you are interested in attending this event, please bring a copy of your resume, as we will have members of human resources and managers available for on the spot interview. We look forward to seeing you there!

Location of event: 

Integrated Medical Services

3815 E Bell Rd 

Second Floor Conference Room

Phoenix, AZ  85032