Front Office Representative - Primary Care
Headquartered in Phoenix, Integrated Medical Services is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.
Integrated Medical Services, Inc. is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Primary Care department in Phoenix. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.
- Coordinates and manages physician clinic schedules.
- Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures.
- Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Gives patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file.
- Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
- Answers all incoming calls and route them to the appropriate staff
- Provides superior customer service and patient centered care through all behaviors and actions
- At least 1 years’ experience required
- Verification of insurance experience
- Bilingual required
- High School Diploma or GED
- CPR certified
- Medical Assistant Diploma preferred
Joining Integrated Medical Services is more than saying "yes" to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!
You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.
*IMS is a tobacco-free work environment
IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.