Job Description

eadquartered in Phoenix, Integrated Medical Services is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

Integrated Medical Services, Inc. is currently searching for a professional, organized, and knowledgeable individual to fill the position of Medical Refund Specialist in our corporate office located in Northeast Phoenix. The Refund Specialist is responsible for identifying, reviewing and processing insurance and patient credit balances.  

*After training, this role can be hybrid.


  • Researches and verifies credit balance accounts from various reporting tools within Athena, payer remittance advices and correspondence received.
  • Responsible for posting system adjustments into Athena as needed when processing refunds.
  • Prepares refund requests for weekly approval by Director.  Once approved, processes patient and insurance refund checks and credit card overpayments on a weekly basis.  Checks are sent to accounts payable for signature and final approval. Responsible for sending refund checks to payee once signature is obtained.
  • Able to communicate, discuss, and dispute credit balances with patients and payers.


  • A minimum of 2-4 years related health care experience analyzing credit balances required
  • 1 - 3 years using EMR system Athena required
  • Proficiency in Microsoft Office Suite (Word, Excel, Access and Power Point and Visio)
  • Strong oral and written communication skills.


  • High school diploma or GED required  
  • Some college education or Associates degree, preferred  

Joining Integrated Medical Services is more than saying "yes" to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.  Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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